Policies & Terms
Policies & terms
General terms across all North Coast Heritage properties. Specific figures — deposits, cancellation windows, check-in times — are confirmed per property at booking.
- Booking basis
- Most of our properties are let on an exclusive-use basis to a single party for the duration of the stay. Confirmed availability and terms are provided at enquiry.
- How to book
- The majority of stays are booked through Booking.com or Expedia, with payment settled via the virtual card those platforms issue for each reservation. Direct enquiries and bookings by phone are also welcome — call 07825 300458 or use our enquiry form.
- Damage deposits
- A refundable damage deposit is required for certain properties, collected in advance of arrival and returned after a post-stay inspection. Amounts are confirmed at booking.
- Pets
- Pets are welcome at several of our properties, subject to being kept on a lead, toilet-trained, and an additional charge where applicable.
- Cancellations
- Cancellation terms vary by property and by the rate booked. Full terms are set out at the time of booking confirmation.
- Smoking
- All of our properties are non-smoking indoors.
- Children
- Children of all ages are welcome at every property. Age-related charges, where applicable, are confirmed at booking.
This page will be expanded with full, property-specific terms and conditions. For confirmed terms ahead of a booking, please call 07825 300458 or send an enquiry.